Privacy Policy
Whaggy Whiskers Pty Ltd
ABN 25 691 512 231
130 Minnie Street, Southport QLD 4215
https://www.whaggywhiskers.com.au/
Email: info@whaggywhiskers.com.au
Introduction
Whaggy Whiskers Pty Ltd is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This policy explains how we collect, use, store and disclose your personal information when you use our website or services.
What information we collect
We may collect personal information including:
• Your full name
• Phone number
• Email address
• Residential address
• Payment information
• Booking details
• Dog information including medical history, vaccination records and behavioural history
We collect this information when you:
• Submit a booking enquiry
• Complete forms via Busy Paws
• Make a payment in store or online
• Subscribe to marketing communications
• Contact us through our website
How we collect your information
We collect personal information through:
• Our website forms
• Busy Paws booking app
• In store forms and payments
• Email communication
• SMS communication
• Square payment systems
We also collect website usage data via Google Analytics and Meta Pixel.
Why we collect your information
We collect your personal information to:
• Provide grooming, daycare, pet sitting and related services
• Manage bookings and appointments
• Process payments
• Communicate with you about your booking
• Send marketing and promotional communications where you have consented
• Improve our website and services
Payment information
Payments may be processed via Busy Paws, Square or in store payment systems. We do not store full credit card details unless processed through secure third party platforms. All payment providers manage data in accordance with their own privacy obligations.
Storage and security
Your information may be stored:
• Within Busy Paws
• On secure local devices
• Via email records
• Through Square systems
We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure. However, no online system can be guaranteed completely secure.
Disclosure of information
We may disclose your personal information to:
• Busy Paws
• Square
• SMS service providers
• Email marketing systems
• IT or website service providers
• Veterinarians in the case of emergency
We will not sell your personal information.
Marketing
If you opt in, we may send you promotional emails and SMS messages. You can unsubscribe at any time using the link provided or by contacting us.
Access and correction
You may request access to or correction of your personal information by contacting us at info@whaggywhiskers.com.au.
Website tracking
Our website uses Google Analytics and Meta Pixel to analyse website traffic and improve marketing performance. These tools may collect anonymous data such as IP address, browser type and pages visited.
Complaints
If you believe your privacy has been breached, please contact us. We will investigate your complaint and respond within a reasonable timeframe.
Changes to this policy
We may update this privacy policy from time to time. The current version will always be available on our website.
